How to Order

1. Payment
We accept payment from Paypal. After you place an order, we will send you a Paypal invoice in Hong Kong dollar. Paypal can convert the bill to your local currency when you make payment. Your order is confirmed when we receive your payment.


2. Buyer Protection
Your purchase is protected with Paypal's buyer protection policy.


3. Pre-order
Pre-order product is that to be released and shipped at a later time after an order is confirmed. Customer needs to pay a specified percentage of product price as down payment at the time of purchase to reserve the product. The balance payment will be charged when the product is ready for shipment.


4. Shipping
Registered airmail from Hong Kong Post is the default shipping method. Normal shipping time for most countries is 7~14 days after the products are posted. The shipment may occasionally take longer time in case of custom investigation, peak season, or others. Tracking numbers will be provided to customers after shipment is made.
 

5. Handling Time
For products in stock, we normally ship the goods within 3 working days after payment is settled. For pre-order items, we will ship the goods within 3 working days after the products are in stock.


6. Combined Shipment
We can combine shipment of all in-stock and back-order items. For pre-order items, we only combine shipment for products released in the same month. We will ship all combined products together within 3 days after the last item is in stock. The shipping discount will be put in the Paypal invoice.


7. Order Cancellation
Customer may cancel a confirmed order before the product is shipped. We reserve the right to charge a cancellation fee which is 15% of the product price, even if it is a pre-order/back-order.


8. Returns
Customer has to report any problem within 7 days after the product is received. Photos may be required for some cases, such as product defect and damages. To return a product for refund or replacement, customer has to ship back the item in good condition. Shipping cost is not refundable, unless we are fully responsible for the problem (eg. wrong item shipped).


9. Shortage/Postponement of Release Date for Pre-order/Back-order Items
For Pre-order and Back-order items, there is chance that the products are in shortage at the time of release or the release date is postponed. We will fully refund your payment and cancel your purchase if such product fails to ship after 14 days of scheduled shipping date. No cancellation fee will be charged.